Frequently Asked Questions

Yes, we do. Our Dropship program can save time and simplify workflow by having orders sent directly to your clients. All invoices and Technicare branded paperwork are removed from drop shipped orders.

No, you have to pay for this extra service. See below for a description of each option.

Ship -Letter Rate (Canada and USA): This service is designed for smaller print orders that can be sent in sturdy cardboard mailers up to a maximum print size of 8″x12″ and weight of 500 grams. Orders can
be sent to any address in Canada for $6.50 and anywhere in the USA for $9.50. Completed packages will always indicate your studio location for a return address. This service, using Canada Post, is the most
economical but is not traceable and no guarantee of delivery is provided. Costs associated for reprinting orders that fail delivery falls on the studio.

Drop Ship -Parcel Rate Canada: This Drop Ship service is fully traceable and comes with guaranteed delivery. The cost of Parcel shipping is based on order content (size, weight and value) and is calculated on the checkout screen when the order is being prepared for submission. Prices start at $11.50. 

Drop Ship -Parcel Rate USA: This Drop Ship service is also fully traceable and comes with guaranteed delivery. The cost of Parcel shipping is based on order content (size, weight and value) and is calculated on the checkout screen when the order is being prepared for submission. Prices start at $22.00.

PORTABLE DOCUMENT FORMAT (PDF) DOCUMENT

Our website provides a number of PDF (portable document format) documents. Both Chrome and Firefox have the capability to open PDF documents built-in. Adobe Acrobat Reader is needed to view these documents if you are using older computers or web browsers.

Download Acrobat Reader

Download Acrobat Reader

Once Acrobat Reader is installed, you have two options to view PDF files:

Saving PDF files to your Computer

Download the PDF to your computer for viewing or printing, now or at later date. Saving a larger file to your hard drive is the best option, particularly if you do not have a fast Internet connection.

• Chrome and Firefox
  Right mouse click the link and select “Save Link As.” Follow prompts to save the file to your location, taking care to recognize where you saved the PDF file. You may then open it within Acrobat Reader.

• Internet Explorer
  Right mouse click the link and select “Save Target As.” Follow prompts to save the file to your location, taking care to recognize where you saved the PDF file. You may then open it within Acrobat Reader.
• Saving PDF files to Macintosh
  Either control+click or click and hold the mouse button down on the link until the menu pops up. Select the item from the menu that indicates it will “save” or “download” the file to the disk. Select the file type before you click OK (the file type should be PDF or source, depending on your browser).

For custom sized prints your image needs to be sized to exactly what you require.

You will need to select the next largest size to the size you require.

For example, if you need an 18×38 you will need to select a 20×40. Your file must be sized to the size you want output (18×38).

(Generally, we can only do custom sizing to the closest ½”.)

Once you drop the image into the panel you will need to select the Crop or Fit button, which appears when you click inside the main panel.

Please let us know if you want the white trimmed off in the special instructions area upon checkout.

You must also put a note in the special instruction indicating it is a custom size and the specific size you want.

You need to specify the exact size you need.

Steps to correct small display size of the ROES client on a 4K monitor. This is only an issue on a PC.

Go to this location:
C:Program Files(x86)\ROES\TechnicareClassicROESWebStart.exe

Highlight ROESWebStart.exe, right click and select Properties.

In Properties select Compatibility tab.

Click on “Change High DPI Settings”

Turn on “Override high DPI scaling behaviour. Scaling performed by:” and select “System” from the drop down menu.

Click Apply/OK, close all windows

Relaunch the ROES Client

The warranty period begins on the date of your purchase as evidenced by a sales invoice or proof-of-purchase. This limited warranty is applicable to Customers who purchase and use the Printer in the 48 contiguous United States and/or Canada. The coverage is for Parts and Labour only. See Table below for details.

During installation of the native install on a Windows platform the error is thrown when the install is at the “removing backup files” point.

Error 1001: Exception occurred while initializing the installation.

System.Argument Exception: String cannot have a zero length..

Acknowledging the error then removes the application.

The error is caused by files left over from a previous, other client installation. These files are located in

C:Users\<THEUSER>\AppData\Local\Temp NOTE: AppData is a hidden folder

Three files can be present. RWSCleanup.dll, RWSCleanup.InstallState and RWSCleanup.txt.

Delete all three and then run the install again.

Deleting the files will not impact existing installations.

We no longer accept or process film. We’re 100% digital. 

Our Boutique Packaging Service is designed to impress and enhance the presentation of your finished work.

Prints up to 16″ x 20″ unframed are sealed in clear acetate bags, wrapped in colour-coordinated tissue and placed in black presentation boxes. A ribbon around the box adds the finishing touch.

Boutique packaged orders can be drop shipped directly to your customer or shipped to your studio location. 

Price for Boutique packaging is a flat rate of $5.00 per order and is now available as a separate order option.

We also carry a wide range of professional presentation products. Products can be ordered by selecting the eStore tab on our website. There will be an additional freight charge applied to your invoice when shipping all merchandise. Cost of freight is calculated based on weight, size, and ship-to location. eStore orders can also be tracked using our Order Tracking System.

To find your external hard drive in the ROES interface click the “Add Images” button and navigate to your Macintosh HD from the drop down menu. Scroll down to the “Volumes” folder and double click to access any external drives that may be connected.