- Payment Profiles
- Colour Calibration
- ROES Troubleshooting
- Product Customization
- General Questions
- Shipping Options
- Getting Started
- DNP Printers
If you’re having troubles logging into order tracking to see the status of your orders please try clearing your browsers cache/cookies. This will typically fix the problem and will allow you to log into order tracking. Below are instructions on how to do this for both MAC and PC.
Chrome – Press Ctrl+Shift+Delete this will open the “Clear Browser Data” dialog box. Click on “Advanced” and select “Cookies and other site data”, and “Cached images and files”, and click on “Clear Data”.
FireFox – Press Ctrl+Shift+Delete, this will open the “Clear All History” dialog box. Select “Cookies”, “Cached”, and click on “Clear Now”.
Internet Explorer – Press Ctrl+Shift+Delete this will open the “Delete Browser History” dialog box. Unselect the “Preserver Favorites website data” Select “Cookies and website data”, “Temporary Internet files and website files”, and click on “Delete”.
Chrome – Press Command⌘ + Y to open the history screen. On the left hand side click on “Clear Browser Data”. From the dialog box that will appear click on “Advanced” and select “Cookies and other site data”, and “Cached images and files”, and click on “Clear Data”.
FireFox – Command⌘ + Shift + Delete, this will open the “Clear Recent History” dialog box. Select “Cookies”, “Cache” and then click “Clear Now”.
Safari – Press Command⌘ + Y to open the history screen. In the top righthand corner click on ” Clear History…”. From the dialog box that appears select “all history” and click “Clear History”.
PORTABLE DOCUMENT FORMAT (PDF) DOCUMENT
Our website provides a number of PDF (portable document format) documents. Both Chrome and Firefox have the capability to open PDF documents built-in. Adobe Acrobat Reader is needed to view these documents if you are using older computers or web browsers.
Download Acrobat Reader
Once Acrobat Reader is installed, you have two options to view PDF files:[select-faq faq_id=’18869′] [select-faq faq_id=’18867′]
Saving PDF files to your Computer
Download the PDF to your computer for viewing or printing, now or at later date. Saving a larger file to your hard drive is the best option, particularly if you do not have a fast Internet connection.
- Chrome and Firefox
Right mouse click the link and select “Save Link As.” Follow prompts to save the file to your location, taking care to recognize where you saved the PDF file. You may then open it within Acrobat Reader.
- Internet Explorer
Right mouse click the link and select “Save Target As.” Follow prompts to save the file to your location, taking care to recognize where you saved the PDF file. You may then open it within Acrobat Reader.
- Saving PDF files to Macintosh
Either control+click or click and hold the mouse button down on the link until the menu pops up. Select the item from the menu that indicates it will “save” or “download” the file to the disk. Select the file type before you click OK (the file type should be PDF or source, depending on your browser).
We no longer accept or process film. We’re 100% digital.
- File and Folders names must not contain characters other than letters, numbers and underscores. Avoid the use of characters such as… ” ^ & * = | < > ? ( ) ‘ ~ [ ]
- File names must be less than 31 characters long. Spaces are considered characters. Long file names will be truncated, and can result in the incorrect printing of images.
- Files must be in 8bit, RGB, Jpeg format. Files in CMYK or Indexed color must be converted to RGB before using ROES.
- When saving Jpegs in Photoshop use “Baseline Standard”. Avoid using “Progressive”.
- Files can be tagged with any major colour profile. ie sRGB, ProPhoto and Adobe98.
- Max output is 300dpi. Files with resolution over 300dpi can be sent, but there’s no advantage to this and will only result in longer upload times.
- For engraved products we’re looking for vector graphics in file formats: .eps, .ai, .psd, .pdf only.
Opening PDF Files in your Web Browser
(both PC and Macintosh)
Opening PDF files in your web browser (both PC and Macintosh)
- Chrome and Firefox
Both Chrome and Firefox have the built-in capability of reading PDF documents. You may simply click on the link for the PDF file and the file should open within your browser
- Internet Explorer:
Once you have Acrobat Reader installed, you may simply click on the link for the PDF file and the file should open within your browser. Caution! Attempting to open a very large PDF or using an older browser may result in complications. Revert back to Option 1 should you encounter problems.
Download times will vary, depending on your Internet connection and other personal hardware issues.