Frequently Asked Questions

What is Laser Engraving?

Laser Engraving is the act of stripping the anodized coating to reveal the metal underneath. The logo, clipart or other artwork will show up in a whiteish/metallic tint. Colour information will be engraved whitish, the white information inside the file is disregarded.

Ordering Custom Sizes

For custom sized prints your image needs to be sized to exactly what you require.

You will need to select the next largest size to the size you require.

For example, if you need an 18×38 you will need to select a 20×40. Your file must be sized to the size you want output (18×38).

(Generally, we can only do custom sizing to the closest ½”.)

Once you drop the image into the panel you will need to select the Crop or Fit button, which appears when you click inside the main panel.

Custom Size 01
When you click on the Crop or Fit button it will open up some white space.

Please let us know if you want the white trimmed off in the special instructions area upon checkout.

You must also put a note in the special instruction indicating it is a custom size and the specific size you want.

Custom Size 02
If you are doing a custom sized Metal Print, you will need to click the radio button in the options that says Allow to fit, and you will be charged accordingly for cutting a custom size. Cost for cutting varies based on the size of the metal being cut.

You need to specify the exact size you need.

HG Metal custom size

Can you print custom sizes?

For most products we can indeed print custom sizes. To order a custom size choose the next size up that would fit the size you need. Include a note in your special instructions requesting that custom size and we’ll make the necessary adjustments before printing.