If your DNP Imagingcomm America Corporation (DNP IAM) Printer is beyond its limited warranty period (out-of-warranty) or not covered by one of DNP’s Extended Warranty or Advance Exchange service plans and it needs to be serviced, DNP IAM’s depot repair facility in the USA will be pleased to repair it on a flat fee basis.
What to DO!
1. To arrange for Flat Fee service, please call DNP Technical Support at 1-888-749-3587. Support hours are Monday-Friday 9:00 AM to 5:00 PM Eastern Time.
2. An RMA will be generated and RMA number given to the customer.
3. Customer returns the printer to DNP’s repair facility. Customer pays the freight.
4. The printer will be diagnosed. Repair level cost, completion target date, and customer paid return freight (ground or expedited) costs will be communicated to the customer.
5. Customer’s credit card (Visa, MasterCard, and/or American Express) will be charged the approved amount.
See Program details here